Strikevein LLC values every customer’s shopping experience. If you are dissatisfied with the items you received or if there are quality issues, we will handle eligible orders in accordance with the following return and refund policy.
- Return Period
Customers may submit a return request within 30 days of receiving their items. We may be unable to accept return requests made after this 30-day period, unless otherwise required by applicable law.
Before requesting a return, please contact us via our customer service email and provide your order number, purchase details, and the reason for the return. Packages sent back without prior confirmation may not be processed in a timely manner.
- Return Conditions
Items submitted for return should be kept in their original condition as much as possible and meet the following criteria:
The item shows no signs of significant use, modification, or damage caused by the user;
The item retains its original packaging, tags, and accessories whenever possible;
The item remains in a condition suitable for resale;
Valid order information or proof of purchase can be provided.
We may be unable to provide a refund if the item shows wear and tear from normal use, or if damage has resulted from improper use, storage, or modification by the customer.
- Product Quality Issues
Please contact us as soon as possible if you receive an item with manufacturing defects, damage incurred during shipping, incorrect items, or missing accessories.
Please provide your order number along with clear photos or videos of the item so we can verify the situation. Once we confirm a quality issue or shipping error, we will offer a replacement, a refund, or another reasonable solution based on the specific circumstances.
- Returns for Non-Quality Reasons
If a customer requests a return for personal reasons—such as an incorrect purchase, no longer needing the item, or personal preference—the customer is generally responsible for return shipping costs. The item must still meet the return conditions outlined in this policy.
- Refund Processing
We will process the refund based on the outcome of the return after the item has been received and inspected.
Approved refunds will typically be issued via the original payment method. Once the refund is processed, it may take an additional 3–5 business days for the funds to appear in the customer’s account, depending on the bank, credit card company, or third-party payment provider. Certain shipping costs associated with the original order may be non-refundable, subject to the specific order details and applicable laws.
- Items Ineligible for Return
The following items may not be eligible for a refund or return:
Items returned beyond the specified return period;
Items showing obvious signs of damage caused by the user;
Items that have been used and are no longer in a resalable condition;
Items missing essential accessories or packaging;
Damage caused by customer misuse or improper handling;
Inability to provide valid order information.
7. Return Address
Please contact us to confirm your return request before shipping any items. Do not send items back without prior confirmation.
405 SAM AIKEN RD
TELFORD, TN 37690
- Responsibility for Return Shipping Costs
If the return is due to product quality issues, shipping damage, or an incorrect item being sent, we will cover reasonable return shipping costs upon verification of the issue.
If the return is due to personal reasons on the part of the customer, the customer is generally responsible for the return shipping costs.
Please include your order number, name, reason for the return, and photos of the item(s) in your email to help us expedite the review and processing.
